Refund & Cancellation Policy

Velora is a service-based agency. We do not sell physical products, so this policy sets out how advances, cancellations, and refunds work for our services. It forms part of our Terms & Conditions.

1. Advance payments

An advance payment is required to begin a project. It reserves your slot in our schedule and covers the initial phases of work (such as discovery, direction, and planning).

2. Cancellation before work begins

If you cancel before any work has started — that is, before we begin design, production, or build work on your project — you are entitled to a full refund of the advance you paid.

3. Cancellation after work begins

If you cancel after work has started, the advance is refundable minus the value of the work already performed up to the cancellation date. Any milestone or deliverable already completed and shared with you is non-refundable. Where the work performed equals or exceeds the advance, no refund is due.

4. Unresponsive or abandoned projects

Delivery depends on your timely input. If you become unresponsive for 15 days, we may pause your project. If there is no response for 30 days, we may treat the project as cancelled by you; in that case, amounts covering work already performed are non-refundable, in line with Section 3.

5. Retainer engagements

For monthly or quarterly retainers, you may cancel by giving 15 days’ written notice before the start of the next billing cycle. The current paid cycle is non-refundable, and we do not provide pro-rata refunds for a cycle already in progress.

6. No guarantee of results

Our fees pay for the professional work we perform, not for any specific commercial outcome. We do not offer a money-back guarantee based on results. Please see our Disclaimer for more on results and performance.

7. Third-party costs

Amounts already spent on third-party items on your behalf — such as domains, hosting, paid plugins, stock media, fonts, or advertising spend — are non-refundable, as these are paid out to external providers.

8. How to request a refund

To request a refund or cancel a project, email legal@veloraswift.com (or connect@veloraswift.com) with your name, project details, and the reason for cancellation. We will confirm the eligible amount in writing.

9. Refund method & timeline

Approved refunds are made to your original payment method or nominated bank account, normally within 7–10 business days of approval. Timing may vary depending on your bank or payment provider.

10. Changes & contact

We may update this policy from time to time; the “last updated” date above reflects the current version.

Contact us

For any questions about this policy, please contact Velora — The Swift Grace (proprietor: Avneet Kaur)

• Legal & privacy: legal@veloraswift.com
• General: connect@veloraswift.com
• Phone: +91 90411 47560 · +91 98778 17244
• Registered office: 425, Sultanwind Road Street No. 8, Kot Harnam Dass, Amritsar, Punjab – 143001, India