Terms & Conditions

These Terms & Conditions govern your use of our Site and the services we provide. By using the Site or engaging Velora, you agree to these Terms. Please read them carefully.

1. Acceptance & definitions

In these Terms, “Client”, “you”, or “your” means the person or business engaging our services; “Services” means the work described on the Site or in a Proposal; “Deliverables” means the final outputs we provide; and “Proposal” means the project-specific proposal-and-scope document we issue. If anything in a signed Proposal conflicts with these Terms, the Proposal prevails for that engagement.

2. Use of the website

You may use the Site for lawful purposes only. You agree not to misuse it, attempt to gain unauthorised access, disrupt its operation, copy or scrape its content without permission, or use it in any way that infringes the rights of others.

3. Our services

Velora is a digital marketing and growth atelier. Our services include:

• Luxury Websites — custom-coded, design-led websites.
• Cinematic Editing — reels, brand films, and ads.
• AI Systems — custom AI agents and workflow automations.
• Growth Engine — brand strategy, content systems, and performance marketing.

Service descriptions on the Site are indicative. The precise scope, deliverables, and terms of any engagement are set out in the Proposal for that project.

4. How a project begins

A typical engagement starts with an enquiry, followed by a discovery conversation, after which we issue a Proposal setting out scope, timeline, milestones, and investment. Work begins once you accept the Proposal and pay the agreed advance.

5. Quotes & pricing

Prices shown on the Site are starting points in Indian Rupees (INR) and are exclusive of Goods and Services Tax (GST), which is charged at the applicable rate (currently 18%). The final price for your project is the amount stated in your Proposal.

6. Payment terms

• An advance is payable to begin work; the remaining balance is payable before final delivery or handoff, unless your Proposal sets a different milestone schedule.
• Retainer engagements are billed in advance for each cycle.
• We accept payment by UPI, bank transfer, or cash, in INR.
• If an invoice is overdue, we may pause work until payment is received.
• Ownership of Deliverables transfers only after full payment is received (see Section 10).

7. Your responsibilities

To deliver on time, we rely on you to provide required content, assets, access, approvals, and feedback promptly, and to ensure you have the rights to any materials you supply. If you are delayed or unresponsive, project timelines will extend accordingly. Extended periods of non-response are addressed in our Refund & Cancellation Policy.

8. Revisions & scope changes

Each project includes the number of revision rounds stated in your Proposal. Work that falls outside the agreed scope (additional pages, deliverables, or directions) will be quoted and agreed separately before we proceed.

9. Timelines

Any timelines we share are good-faith estimates. They depend on timely client inputs and on third parties (such as hosting, domains, and platforms) and are not guaranteed deadlines unless expressly stated as such in your Proposal.

10. Intellectual property

• We retain ownership of our pre-existing materials, tools, frameworks, and methods.
• On full payment, the final Deliverables are assigned or licensed to you for your intended use, as set out in your Proposal.
• Third-party assets (such as fonts, stock media, and plugins) remain subject to their own licenses.
• You grant us the right to display completed work in our portfolio, case studies, and marketing, unless we agree otherwise in writing.
• You confirm you own or are licensed to use any materials you provide to us, and that they do not infringe the rights of others.

11. Third-party services

Our work may rely on third-party services and platforms (hosting, domains, plugins, advertising platforms, and AI providers). These are governed by their own terms, and we are not responsible for their availability, changes, pricing, or actions.

12. Confidentiality

Each party agrees to keep the other’s non-public information confidential and to use it only for the purpose of the engagement.

13. Warranties & disclaimers

We provide our Services with reasonable skill and care. Except as expressly stated, the Site and Services are provided “as is”, and we make no guarantee of any specific commercial result. Please also read our Disclaimer, including the marketing-results and AI-automation sections.

14. Limitation of liability

To the maximum extent permitted by law, our total liability arising from any engagement is limited to the fees you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, or for loss of profits, revenue, data, or goodwill. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

15. Indemnity

You agree to indemnify and hold us harmless from claims arising out of materials you supply to us, your use of the Deliverables, or your breach of these Terms.

16. Cancellation & refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

17. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including outages, platform failures, acts of government, or natural events.

18. Governing law & jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Amritsar, Punjab, shall have jurisdiction over any dispute arising from these Terms or our Services.

19. Changes & contact

We may update these Terms from time to time; the “last updated” date above reflects the current version. For any questions, contact legal@veloraswift.com.